A common issue that we have is a need to see information about Cases when it is created. We do this to do some analysis about how a case changes (primarily to verify how good our automated tools are working). To achieve this, we made a generic snapshot object that will store a JSON version of our data. We chose JSON for it’s portability and it’s ability to dump into other systems.

The Object

To start out we’ll need a place to put this data, so we created the object with the following fields. Download object.

• JSON_Data_{0-9}__c – Required – These are several LongTextAreas that stores json data
• Object_Name__c – Required – This is the name of the object that was snapshotted
• Name – Required – An auto number, just used for identification
• Case__c – Optional – This is used for our case specific snapshot to link a snapshot back to a specific case